Risk Management: Notice of a Complaint

What Is It?

It’s not a very pleasant thought, but do you know what to do if a patient files a complaint against you? This resource from the Canadian Physiotherapy Association (CPA) will help clarify. It breaks down the the important first steps to take after receiving notice of a complaint.

Our Thoughts:

Although brief, this overview relays the important initial steps you must take as well as a phone number to call if you have your professional liability insurance through the CPA. The biggest take home message is that you must report an actual or potential claim within 30 days of being made aware of it!



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